Adelaide Animal Emergency & Referral Centre at 119 Anzac Highway, Kurralta Park

Contacts

Phone:
+61 8 8371 0333

Address:
119 Anzac Highway, Kurralta Park, South Australia 5037

Categories:
Veterinary care  

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Working times

Reviews

• ★ ★ ★ ★ ★

  07.07.2018

  Sarah Stephens
  When visiting a 24 hour vet you are there because it is a medical emergency... it isn't your normal vet and you can't expect the same service given they are, quite honestly, in the business of treating life and death emergencies when you visit at 7pm on a Saturday evening.
  
  We suspected our dog had eaten snail bait so called en-route as our dog started to react very badly before our eyes. In this regard as soon as we walked in they knew who we were and took us straight out the back. Of course, we had to immediately fill in paperwork confirming we would pay an $800 fee irrespective to stabilise. Money hungry... perhaps... but Vets are professionals who deserve (in our opinion) to be paid for their time and furthermore, in reality we had to make a decision in that moment and there was no way $800 was standing between us and our dogs life.
  
  If you didn't know... snail bait is extremely poisonous to dogs and survival isn't all that likely.
  
  Once our girl was stabilised we were explained our choices, the proposed treatment plan and given a quote of $4,000 and asked to pay a 50% deposit should we choose to proceed. Our vet was Dr Casey Jacobs. We found the advice sound and we were able to ask questions and talk things through with this lovely lady. We chose to proceed, I understand others may not be in a financial situation to do so.
  
  Due to the treatment at AAERC our girl survived the night and we had a call at 11pm providing us with the status update. In the morning we called to confirm she could be picked up and raced down to collect her. The fee only came to just over $2,500 despite the quote.
  
  During this incredibly emotional time the staff were kind and friendly and we cannot speak highly enough of Dr Casey Jacobs who dealt with us "helicopter parents" and the fact that we were blubbering mess'.
  
  I am sorry to hear others did not have such a pleasant experience however for us, in a true emergency they were true professionals.

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